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(208) 964-6350
Quality repair is key to the functionality and longevity of your system. We guarantee the quality of our services!
~ The Pillar Team
Heating / Furnace Repair
In North Idaho’s cold weather months, reliable heating is an absolute necessity. At Pillar Heating-Air-Appliance in Coeur d’Alene, ID, we understand the urgency of furnace and heating-related repairs. Our goal is to address most issues the same day while on site. In the rare event that a repair extends beyond a day, rest assured that we will exert every effort to promptly resolve the issue and restore your comfort.
Pillar repairs, maintains and installs all types of heating equipment:
- Gas, Propane, and Electric Furnaces
- Heat Pumps
- Gas Fireplace/Stoves
- Pellet Stoves
- Boiler Systems
- And more…
With Pillar maintaining your equipment, our number one concern is safety in the operation of your system. After all, in most cases, there is real fire involved with heating your home. We want to ensure that you feel confident that your heating system is safe to operate and won’t leave you in the cold.
Been told you need a NEW HVAC System? Schedule an appointment with us to get a SECOND OPINION on ALL HVAC REPLACEMENTS.
Call
(208) 964-6350
Our Repair Process
- RWhether you contact us by phone, text, or email, our friendly and helpful staff will be ready to assist you.
- RWe'll work with you to schedule a suitable date and time for a service visit, providing a 2-hour window time for arrival.
- RYou'll receive reminders in the days leading up to your appointment, so you're well-prepared for our visit.
- ROn the day of the service, we'll send you a text to let you know we're on our way, complete with a photo of your technician for easy recognition.
- ROur technician will make every effort to minimize disruption, parking on the street and wearing boot covers to protect your floors.
- RAfter diagnosing the issue, our technician will provide you with a verbal quote for the necessary repairs.
- RIf you approve the repairs, our technician will proceed with the work or order any necessary parts immediately.
- RShould you decide against the repairs, a diagnostic fee will be applied for our time and expertise.
- RPayment is due upon receipt of our services. We accept cash, checks, or credit cards for your convenience.
Heating Maintenance & Service
Ensure your furnace or heat pump is ready to tackle the cold months ahead with our comprehensive Heating Maintenance & Servicing. Regular servicing is essential to prolonging the lifespan of your system and maximizing its efficiency.
Our skilled technicians perform thorough inspections, cleaning, and tune-ups to identify and address any potential issues before they escalate. From checking for leaks and ensuring proper airflow to lubricating moving parts and calibrating controls, we leave no stone unturned in ensuring your equipment operates at peak performance.
By scheduling annual maintenance with Pillar Heating, Air & Appliance, you can enjoy peace of mind knowing that your HVAC system is in optimal condition, providing reliable warmth and comfort throughout the winter season.
Don’t wait until problems arise – invest in preventative servicing today and safeguard your heating system against unexpected breakdowns.
Schedule Service Today!
We filed a claim with Citi Visa for extended warranty benefits on our oven, so Pillar came out to provide the required estimate. Then, they had to wait over 2 weeks for us to get approval before returning to make the needed repair. We ended up needing a different part, so they ordered it quickly and then came back as soon as they received the part. Note: They provide a 30-day warranty on parts (via manufacturer stipulations) and labor..
I would give PILLAR a higher rating than 5 stars if I could!! John came out and fixed my furnace that would not turn on. He was very professional, friendly and knowledgeable. Casey, who answered the phone and got me scheduled was great too!! Pillar is the best, thank you John and Casey!!
We just had a wonderful experience with Todd from Pilar Heating and Air. It was our first time calling them for service and it won't be our last! Todd was prompt, polite and explained the problem patiently and clearly!We are happy!
Anthony was prompt, courteous and helpful in diagnosing and fixing my appliance at a reasonable price. I would recommend them to anyone needing appliance repair.
Kacie and Anthony are great. Thank you Pillar Appliance. I refer you to people I know and people I don't. 🙂
If I could give this company 500 stars, I absolutely would. The team at Pillar are professional, knowledgeable and friendly. They show up on time and are so good at what they do! Whether it’s a repair, install or need for troubleshooting an issue, these guys are top notch! I highly recommend Pillar!
This business was very friendly and easy to work with. The techs that came to my house were very knowledgeable and on time. I will definitely recommend them to my family and friends.
Pillar was prompt, knowledgeable, and professional. They diagnosed the problem with our wall oven, ordered parts, and completed the installation all within a quick period of time. The communication and service provided by Pillar was outstanding. I would highly recommend them for appliance services and repairs.
Called to and asked if they service boilers. They said yes and they could come by the next day. The owner (not a real friendly guy and pretty grumpy)and a tech came and looked at boiler. It was clear their boiler experience was limited. The backflow was pointed as being the likely culprit. Called the backflow guy and he came over and tested it while Pillar was there. They was nothing wrong with the backflow. The backflow gentleman had to explain pressure differences and essentially backflow and pressure regulator had to be swapped. Pillar was supposed to purge the lines of air. After they left and the boiler started running again the same problem started up. They quoted me $675 to swap the backflow and regulator (no new parts). I ended up doing it myself in an hour with using one small new fitting. They also charged me $300 for the service charge. Which they really didn’t do anything. Needless to say I ended up calling a plumber/boiler specialist (MZ Plumbing). He came by and did a great job and was very knowledgable . He took apart a piece that was supposed to vent air and identified the float in there was not working and recommended replacing it.Moral of the story, Pillar should have not taken a job they couldn’t do. They wasted my time, their time and my hard earned $300. I will never call them for future heating/cooling needs. I’m out unnecessarily almost $600 between them and the plumber. I will definitely call MZ plumber in the future for boiler or plumbing needs.**Update of rating- While I stand by my review as it was honest and accurate, I have to give the company kudos. They saw the review, acknowledged shortcomings, and apologized for it. Something many business have a hard time doing so kudos to you guys.
Aidan came to do the winter evaluation on my furnace.. He was very friendly and did an excellent job..
Pillar is the Best! Tech Anthony did an outstanding job…he is knowledgeable and very efficient. I would highly recommend this company to anyone. Very professional! Rebecca VB
We were so grateful to the two young men who came after 5:00 pm on a Friday to fix our gas fireplace. They were friendly, and found the problem within 2 minutes. We will definitely use them again. I forgot to add that the office was super good too! They made the effort to check in with the technicans in the field to see if they would come.
Was able to reboot my dishwasher online vs. paying for a new digital board! Thank you
Anthony just came out and diagnosed our dishwasher. Super professional, friendly and helpful! Thank you Pillar and great job Anthony!
We're very grateful for Pillar appliance! We moved into a new house and brought our own appliances with us. The builder would not install our appliances so we had to find someone who would do it. We found Pillar online, called them and they said they could install our appliances. Long story short, they installed 3 appliances in no time and did an excellent job! If in the future we should need someone for appliances, air or heat - we won't hesitate to call Pillar!
Todd, the Pillar tech, was out 2 different times for repairs. I found him to be professional, courteous and knowledgeable. I would highly recommend.
Pillar installed natural gas fireplace ( new gas lines, set up fireplace ) . Their bid was very competitive. Aiden and Ethan showed up right on time , they wasted no time in getting on the job. There workmanship was very professional.
This is long, but the bottom line is: Kacie, Aidan and Ethan were excellent. My husband and I are thrilled with the service that Pillar provided. We talked first with Kacie, who set up an appointment for us and described the yearly maintenance plan. Kacie was very professional and helpful. Texts with a photo of the technician, were sent to us to update us to when he would arrive. Aidan and Ethan arrived and were wonderful. I told them they did not need to put on booties to protect our floor, they said that they didn't want to leave any spots on the floor. We asked them to install our dryer which required some work with the dryer ducting. One of them set about doing that, while the other checked out our furnace. They gave us advice on the use of filters for the furnace and showed us where to find them. They also labeled the unit so we could easily take care of that task. We asked if they could check the exhaust fan in the bathroom. They checked it out and will work to replace it. I mentioned that the gas fireplace smelled like gas. They immediately went out to their truck and installed a monoxide detector. They did not smell gas but advised us that if a warning went off on the alarm to turn off the gas to the fireplace and give them a call right away. We appreciated the care and hard and careful work Aidan and Ethan provided. We also are happy with the fact that Pillar will be able to provide maintenance for our furnace and air conditioner once a year. It was a pleasure to have such fine young men come into our home.
Anthony did an amazing job! We definitely recommend Pillar. Polite and efficient with work done. Thanks again!!
Anthony knew his work and was efficient and quick. He had an excellent work ethic and if need be I would ask for him again!
Absolutely fantastic! I will recommend Pillar to everyone. When I called, Kasey was great on the phone, she was able to send Anthony out the same day to figure out what was happening with my fridge/freezer. Anthony arrived early and was kind and personable. He was able to diagnose the problem, and then went above and beyond to attain the part that evening and squeeze me in to his schedule the following day to install it! The best customer service from start to finish. Thank you Pillar, best service ever.
Service was on time and service man was very helpful in explaining all that he did and I would use Pillar again for any needed services.
On time, friendly and knowledgeable. I have used them twice now and have had two different techs. Anthony and Todd, and they were both excellent!
Aidan was very professional and knowledgeable. He helped me with my questions and helped me with programming my thermostat.I am very happy with my service and highly recommend Pillar .
Pillar was recommended to me almost 5 years ago from another company. Had Pillar to my home at least 4 times for different reasons. Someone usually arrives by next day or sooner. They are outstanding in every way!! Cost of services is NOT out of hand & employees are kind and quick to respond. Damien is a GREAT, no nonsense, get the work done leader!!
I called Pillars yesterday about my refrigerator. They were able to send a technician out the next day. Andrew arrived in the time frame that was set. He was friendly and knowledgeable. He was able to tell me the issue and was able to fix it quickly. I thought I was going to have to buy a new refrigerator, but now thanks to Pillar, I don’t have to. I would HIGHLY recommend Pillar. From my first phone call, to the repair, their customer service is top notch. Thanks!!!
The service was very good, prompt and clean. So glad to have my dryer working again. I will call Pillar Services if I need to.
Very responsive and professional. Todd, the technician they sent to determine what was wrong with my stove range diagnosed the problem right away, had the part ordered and came back to install it as soon as it came in. I highly recommend their services. This is my third experience with them and each time they have fixed the problem promptly. Great customer service.
Fast, affordable, and they came same day. John is a very experienced tech and fixed our issue on the first try. Definitely recommend him.
Todd was on time pleasant and answered every question. Being new to the area he shared sound advice. He went the extra mile and when needed he will be our first call!
Had a great experience with Pillar. Anthony was professional and quickly diagnosed our dryer problem. Would definitely call them again for appliance repair.
This company is awesome! They undid the nightmare experience we were having with another company in one visit. Amazing response time and communications. Highly recommened.
We had some AC issues at our Church in CDA. John and Ethan came by and trouble shot the system and resolved everything. John and Ethan were total professionals and I really enjoyed spending time with them. They took the time to explain what went wrong and how to prevent it from happening in the future. I would not hesitate to call them again for future services. Thank you both for taking such good care of us!
Had Ethan and Aidan here to install a new dishwasher and garbage disposal. Fantastic job done at a very professional attitude and work ethnic. Definitely will be using them again. Great company.
I called for help this morning and my gas range issue was fixed by the afternoon! This is a problem we’ve been trying to get figured out for over a month and I’m so grateful a friend recommended Pillar. Ethan and Aidan were efficient and considerate, we’d absolutely recommend calling these guys!
We had Anthony at our home last week. He fixed our washer and dryer! Yay! He was Exceptional! Extremely Knowledgeable prompt and Courteous. It's so nice to know we're in good hands with the Pillar team! ⭐️⭐️⭐️⭐️⭐️
Pillar sent two professionals, Ethan and Aidan to our house to repair or replace a high mounted vent fan that stopped working some time ago. Within minutes they had diagnosed the issue, repaired the fan motor and were on their way. They were clean cut, polite and not pushing to replace something that could be fixed. The service was 5 star all the way. Pillar is a trustworthy local company I will continue to use. You should too.
Pillar technicians have been amazing! So quick to respond and, in my case, come as often as needed to troubleshoot recurring problems. I’m so grateful for their assistance in helping us stay comfortable this summer when our A/C becomes a troublemaker. Their service is the best.
These guys were studs! Ethan and Aidan came to our house and helped us hook up our dryer venting which was surprisingly complicated. I tried 3 times to get it hooked up and they came over and crushed it! Solved all of our issues and were very kind as well.
Hands down the most trustworthy HVAC company in town. Technician John was able to diagnose and correct brand-new mini-split unit that had been installed wrong by another company. He explained everything in detail while he was here and took the time to ensure everything was correct before he left.
This is an excellent company they bend over backwards. Same day service, even in this 100 degree heat. Technicians friendly and courteous excellent workmanship.
Pillar got me scheduled on the same day I called. Damien sent me a text when he was on his way. He was professional and easy to work with. I will be calling them again for my heating and cooling needs.
Dameon was fantastic! Arrived within 45 minutes of calling and fixed the AC within 10 min!! Excellent service. Thank you
Anthony Pillars appliance tech came out today and troubleshooting are gas oven for not heating properly. He found that the starter was not working properly and replaced it with a new one. Works great like new, he carried the replacement parts and was done in no time. I recommend them for your appliances repair!
Damien from Pillar HVAC responded promptly to my request for a second opinion concerning the furnace at our 11 year old home in Coeur d'Alene which we were told by another service provider was in need of replacement due to the estimated $3,028 cost of repairing it. Within less than 45 minutes Damien had identified and replaced the failed low voltage contactor which brought both the air conditioner and furnace back into full operation! I can't thank Damien and Pillar HVAC enough for their prompt and efficient service. I am deeply appreciative of the professional staff at Pillar HVAC! - Brentt Ramharter
Aiden did a great job! He quickly fixed the issues we were having, was very knowledgeable, and gave us a bit of training on our equipment.
Had Pillar install a new coil unit for my air conditioner. Excellent service, they troubleshot the issue, made recommendations on repair/replace. Replacing the faulty part instead of replacing the complete system saved a considerable amount of $$$. Installers were professional and courteous. Very satisfied with the whole process highly recommend them gir your heating,cooling solutions.
Great service! Todd was very friendly and (more importantly) highly competent! The charges to repair our refrigerator were fair and were explained up front. The team does a great job of communicating. I highly recommend Pillar!
Damian is very thorough and efficient. I've utilized his services multiple times and I highly recommend Pillar Heating and Air!
Kelly was very polite and explained everything to me. I could tell he was doing things with the utmost care and skill. I was very impressed with the quality of his workmanship.
Todd was extremely helpful and knowledgeable. Whomever runs their Facebook page was absolutely awesome in getting me scheduled and on the books early in the morning and the same day mind you! Outstanding company and would highly recommend them to anyone.
Todd quickly analyzed the problem with our clothes dryer. He recommended a course of action (cleaning the dryer duct) and suggested a second party to clean the duct. We are back to drying our clothes now
I was very impressed how fast they were to respond to my needs!! Than to have the new parts installed within a week of my first call. Very Happy with them. Thank you Cassey and Todd!
Todd was excellent, fully knowledgeable, and there were no hitches. Prompt, smooth, pleasant transaction.
Aiden was great. On time, professional, and went above and beyond his duty.
We were having trouble with our washer and Todd fixed it then I asked if they did dish washers and explained the problem which he saw right away was an easy correction. By the time he left we were set to do all sorts of chores. Thank you Todd and thank you Pillar!!!!
Pillar was above expectations- helped me deal with the manufacturer and get things taken care of in a matter of weeks. Could recommend them more.
I called Pillar the morning that we discovered that that our refrigerator was warm. Todd came before lunch to determine the cause which was a fan that need to be replaced. He ordered the fan before he left the house.When he had the fan Todd returned and installed it. He was knowledgeable, efficient, and answered all of my questions.I will use Pillar again as needed.
Pillar Heating has done several jobs for us and has always been top notch, friendly, and professional. I can't say enough good things about this team of experts. You will be pleased by choosing Pillar for your next job!
Anthony was early, he was polite, listened about my problem and very good at answering my questions. He was also professional and diagnosed the problem quickly. It was a very nice experience, I would recommend Anthony and will call Pillar again if needed.
This is a 5 Star Review. The Company is great. Todd was efficient, helpful, really knew what he was doing. I would highly recommend them.
Great fast service. Fixed our clothes washer with an economical solution. Didn’t try to make the repair more complicated than it was. Todd was very knowledgeable and courteous
Anthony explained the Frigidaire workings that we got with our new house. We left an Amanda fridge of 36 years at our old house. What a difference.
Todd Steele was a pleasant service mad who fixed our dishwasher at a fair rate and within 2 days. Well done Pillar!
Always a good experience with Pillar - our go to help for our appliances! Kudos to Anthony Cranford. He is prompt, informative, and has always fixed the problem. I sense the honesty and it is appreciated! Thanks~!
Our stove/oven went out on a Saturday morning. I called Pillar Appliance expecting to leave a voicemail and hear back from them on Monday. About an hour later the owner called me back, set up an appointment for Monday morning. The service technician, Anthony Cranford, came out diagnosed the problem. He had to order a part, but came back the next morning and made the repair. Anthony was great! We have used Pillar Appliance several times and will continue to do so.
Pillar Heating Air Appliance Repair in Coeur d’Alene Idaho has helped me with all my needs. I have a gas fire place and it decided to stop working so I called these guys. They were very professional quick to respond quick to come out to my house to repair the stove and very friendly and professional and affordable. John was the tech that came out two times and diagnosed the Gas stove as well as fixed it and educated me as well about it. If you need someone to come and fix your stove call Pillar and ask for John. He knows his stuff, he’s very intelligent, friendly professional, and gets the job done hands-down. I can’t thank him enough for what he’s done.
My dishwasher quit last night. This morning I called Pillar, spoke to a very pleasant receptionist and in a just a few hours had technician Anthony here to fix it. He had it all done and running in about 30 minutes. Great service and I’m so happy for an easy fix! Thank you!
I highly recommend them. Anthony is awesome ! He has helped us with our dryer and gas cook top. He is prompt and knowledgeable. The prices are reasonable as well.
Called for pre-season AC maintenance/service and got an appointment for the next morning. I got a text the next morning saying John was on his way, with his photo. He arrived on time and got right to work. He explained everything he was doing, showed me the multimeter readings and the normal ranges listed on the AC unit, then explained what MUST be replaced, what SHOULD be replaced, and left it up to me to decide. No hard sell for a new unit or any services I didn't need. The bill was very reasonable, and John left me with some basic maintenance tasks that I can perform. I'm glad I called Pillar for this service.
Thank You Piller for repairing my Refrigerator and not giving up til it was fixed. Also for coming out the same day I called you I appreciate everything you did. Thank you .
Pillar, Heating Air and Appliance repair deserves a 5-Star rating! They were quick to respond to our needs regarding a second opinion on our Heater. The tech, John, was knowledgeable, quick to inspect, prompt, and best of all, honest! We highly recommend this company and they will stay on the top of our list for future needs. Kudos to them!
Thank you so much Pillar! Todd and John were quick to take care of our furnace needs and did so with professionalism and friendliness! Proud to have yet another honest and trustworthy company in this beautiful area! We've got you on speed dial for any future needs!
Pillar was outstanding, as was the service technician Todd S! I called regarding my dryer. I was scheduled the same day for an appointment & they asked for the model number of my appliance ahead of time. They sent a text with the name and a photo of the service technician when he was on his way. He was very thorough diagnosing the issue & even had the part to replace with him. My dryer was fixed & operational SAME DAY!!
Pillar is awesome. They return phone calls, they arrive on time and Anthony is so great. He's very professional and personable and does super work.
Pillar was able to send a technician the same day I called. Todd was friendly and very efficient. The price was reasonable; actually less than I expected. I would recommend this company to my friends without a single reservation.
These guys are the best! I called at 8:05 for a hot water repair. I had a technician show up at 8:35... Job done before 9:00This is not my 1st experience and it's always the same. Quick, efficient and affordable. The technician, Aidan was courteous, professional and knowledgeable about the repairs. I would highly recommend them for any repairs you might need. So nice to have a reputable company to call on!
Very polite and quick service. Called for service on a Monday and they were able to get a technician out Tuesday morning. They sent a message letting us know he was on his way including the his name and picture! Todd was very courteous and thorough in the repair explaining every detail. We will always call Pillar for our appliance repairs! Highly recommend them to all who need repairs!
This morning we woke up to a non-functioning furnace. Given the cold spell that's taken over North Idaho, I assumed I was looking at a multi-day wait for a technician to look at our furnace.I remember that I had met Damien some years ago at an event, and figured I'd give Pillar a shot.The receptionist was kind, friendly, fast - took my information and let me know a time that a technician would come by. Not only did I have a same day appointment, they were able to make it an hour early.John was my repair tech he had the issue diagnosed within 15 minutes, frozen condensation lines in the furnace, and gave me detailed advice on how to resolve the issue. There was no high pressure upsell for parts, just simple practical help.I'd highly recommend Pillar Heating and Air to anyone looking for a trustworthy, friendly, upfront repair company. I was thoroughly impressed.Great job!
Truly a five star experience. Repair on our oven was what we thought it might be and price that Pillar had estimated as typical was where it came in. Communication with office was timely and excellent. Loved Anthony, our tech. We've had plenty of appliance repairs in North Idaho and this was our best experience. Never look forward to repairs but look forward to using Pillar again!
Frequently Asked Questions
What is the water-like trickling sound when my furnace is on?
High efficiency 90% furnaces have a by-product of water vapor. This water vapor returns to the furnace through the exhaust PVC and is then drained. The sound is normal. In some cases also, it can be the condensation from you A/C Evaporator Coil. If at anytime you notice water pooling around your furnace, call us as soon as possible.
When should furnace filters be changed?
Many factors can contribute to air filters becoming dirty at various intervals, so frequency of air filter replacement depends on several factors. For instance, homes near factories or airports or homes with pets may accumulate dust or debris more often. Furnace filters should generally be changed when there is visible dirt accumulated on the filter which is typically every 3 months, in most cases. Airflow is restricted by dirty filters and this can cause increasing loss of heating and air conditioning efficiency and may even damage the HVAC equipment.
Why should I perform preventive maintenance?
Heating and cooling systems work incredibly hard to perform their functions for your household or business. The constant stopping, starting and continual operation can wear down a machine quickly and unexpectedly if the proper care and maintenance is delayed. However, by performing preventive maintenance, or servicing your system regularly, you can maximize the life-cycle of your heating or cooling unit and guard against many unexpected failures.
Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires, corroded electrical contacts and much more.
Quality repair is key to the functionality and longevity of your system. We guarantee the quality of our services!
~ The Pillar Team